1. What is the size of your online classes?

There are 2 types of classes: one-on-one classes, where a teacher helps one student privately, and group classes, where the class size is kept at a maximum of 5 students.

2. How do I schedule and re-schedule a one-on-one session?

When you are registering for a one-on-one session, you specify your desired day and time. And we will get the best qualified tutors who are available at your desired times for you.

If you want to change your schedule with your tutor before your tutoring sessions have started, you can do so by clicking the "Change" link in the class scheduling emails, or by navigating to the Classes page. Any schedule changes will need to be confirmed by the teacher, who may reschedule the class again based on his or her availability.

You cannot change the schedule of group classes.

3. How do I leave a feedback to my online classes?

At the completion of each online class, our system will send you an email with a link for you to provide your feedback on the teacher and on the class itself. At any time, you can also leave your comments to support@homesweetlearning.com, and we will discuss with your teacher on any issues you reported.

4. How do I cancel a registration?

you can cancel your registration before your classes start. And we will reimburse you for the tutoring sessions that you have not used. However, you will lose the discount that we usually offer to families that book 5 or 10 tutoring sessions in advance.

To cancel a registration, either click the "Cancel" link in the class schedule email, or navigate to the Classes page, or send an email to support@homesweetlearning.com.

Once you register for a group class, if you cannot attend some classes, we will send you the Zoom recording of the class, but we cannot reimburse you for your absence.

5. I can't get into the Zoom virtual classroom.

To get into the Zoom virtual classroom, you will need the URL link for the Zoom class meeting that we sent to you by email before each class or tutoring session. If you have not received the Zoom URL link information 2 hours before the session, discuss with our help desk (support@homesweetlearning.com).

6. I experienced technical difficulties during my session.

If you're experiencing technical difficulties during your virtual classroom session, here are a few things that we recommend you try in order to resolve the issues:

• Please try refreshing the page you are experiencing the technical issues on.
• Close other applications on your desktop that are not needed for your current session. All running applications take up resources and your computer works better when not stressed.
• Restarting your computer may help in restoring any settings that may be causing the issue for your browser or operating system, especially if the audio and video worked previously.
• Try logging into the virtual classroom from a different browser. Google Chrome is our recommended browser, but if that's what you are currently using, we'd recommend trying Firefox.
• To achieve the best sound quality, we recommend you use a microphone headset for your PC instead of using your PC's built-in mic.
• If you still have technical issues, discuss with our help desk people and we will be happy to assist you.